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What this form is for
This form exists for questions about the Energy review itself — corrections, source queries, or feedback on how the casino is presented. It is not a channel for anything else.
Never send financial details, passwords, or scans of identity documents through this form. No message system on an independent review site is built to handle that material safely, and no legitimate operator will ever ask you to pass it along that way. If a reply asks for any of it, stop the conversation and treat the request as suspicious.
Where gambling help sits
If you are in difficulty with gambling, this form is the wrong place. The team here reviews casinos; it does not provide support or counselling, and it cannot intervene in your play.
Look instead to the dedicated gambling-help services available in New Zealand. Those services operate independently of any casino and can discuss your situation confidentially, arrange self-exclusion where it applies, and help you set limits that hold. Reaching them directly is faster and more useful than writing to a review site.
For account-level problems with Energy itself — a disputed withdrawal, a blocked session, a self-exclusion request — contact the casino's own support channels. Only the operator can change your account status or resolve a payment dispute.
Language and replies
The team reads and replies in English. Messages in other languages may go unanswered or be answered with a request to resend in English.
Keep your message to one clear question or issue. Multiple unrelated points in a single message tend to slow the reply, because each one has to be checked separately before anything goes back to you.
Do not expect an instant answer. Turnaround depends on the volume of mail the site is handling at the time, and replies come within a reasonable period rather than on a fixed schedule. If your matter is urgent, the casino's own support lines are the appropriate route, not this form.
Anything you submit here may be read by more than one person on the review team, so write accordingly — no passwords, no card numbers, no copies of documents, no details you would not put in an ordinary email. When in doubt, leave the specific out and describe the issue in general terms instead.